General Policies of Premier Fly Fishing

All items are shipped FedEx usually within 3-20 business days (depending on item and stock level) of your payment being received & cleared* (for US Customers). All orders are shipped by Premier Fly Fishing in Ashton, Idaho - International customers should allow up to 20 days for shipment.

If you need something by a particular date, please be sure to remark it in the comments and we will do everything possible to get it to you by your required date. As we deal with a variety of manufacturers, please know that we cannot guarantee delivery by a certain date unless it is an item we have in our current inventory.


Inventory: Our most popular items are kept in inventory as much as possible, but naturally not all items are stocked. All items are ordered or manufactured as soon as your payment is received and generally ship within 8-14 business days.

Be sure to check the email account you used when placing your order. Your receipt as well as any questions or problems with your order and status changes will be sent to this address. Please check it for typographical errors when placing your order. You can also log onto the site at any time to view current order status, tracking numbers, etc.


Privacy Policy: We do not share our customer information with any other company nor do we sell our mailing list. Customers will only receive email from websites/entities owned/operated by Premier Fly Fishing. Credit card numbers/records are NOT printed or retained by Premier Fly Fishing.


Security and Shopping

We use a secure shopping cart for your protection and ease of shopping. You can add as many items as you like to your cart. Then “Go Checkout” once your order is complete. First time customers will have to enter information and set up a password, but once you've ordered from us, you can log in at anytime to check the status of your order as well as place additional orders with minimal typing. Tracking numbers and other information will be available as soon as your order ships. Backorders or other notations will also be made here, so be sure to check it if you have any questions before you contact us. Registered customers may receive occasional emails from us.

For your security and protection please do not email credit card or other personal information! Use our cart only or email us for a link to a secure message area only we can access.

Receipts: Our Shopping cart provides a printable receipt upon completion of your order emailed to the address you provide when ordering. Please keep this for your records and refer to the Order Number it contains when contacting us. If you do not receive it, you most likely gave an incorrect email address and it has bounced. Any orders with bouncing email addresses are held until you contact us, so if you do not receive a receipt within 48 hours, please email us. Please always include your full name, order number (or auction ID), and email address when contacting us for faster response. A receipt is also mailed with your order for your permanent records.

Payment Information:

We accept payment via Visa and Mastercard and American Express.

See International Orders if you are outside the US. We ONLY ship to the billing address of the credit card and verify all addresses to protect against possible fraud and our customers against stolen credit cards or accounts. For fastest service, please make sure you use the correct address when you order.

WE DO NOT ACCEPT PERSONAL CHECKS due to the long time it can take for them to clear (up to 30 days!).

All orders must be paid within 15 days or order will be automatically canceled unless other arrangements are made. WE DO NOT RECOMMEND SENDING CASH THROUGH THE MAIL and assume no responsibility for lost or stolen payments. If sending a payment thru the mail, we recommend sending it with Delivery Confirmation or other trackable method. We use a PO Box for maximum mail security, but even that is not 100% safe, so please use common sense when sending mail payments to us or any shop.


Shipping, Handling & Other Charges

Shipping charges vary per item as naturally some items are much heavier and more expensive to ship than others. See the cart checkout for shipping charges based on the items you've selected. We always try to be fair and are still working out the best shipping charges for our items.

PLEASE NOTE: Some of our items cannot be shipped to certain areas or countries due to Post Office regulations. See USPS.com for restrictions for your location. We are not responsible for any items held or confiscated by customs or similar agencies and any refunds will be issued upon our discretion only if we recieve the shipment back.


International Orders

Unfortunately, there has been a high amount of fraud committed from some countries. If you are outside the US, please contact us to place your order.

Payment Information: All payments must be in US Dollars ONLY.  In all cases we require prepayment and confirmation of your shipping address - we do not accept 3rd party payments or ship to address other than a verified address.


We prosecute attempted fraud! All fraudulent orders are reported to the FBI Internet Fraud Division.

Refunds and Returns:

Cancellations & Refunds: Orders may be canceled within 48 hours of sending your payment/order. Orders canceled after 48 hours are subject to return policies below if order has been shipped, or a 20% cancellation fee if item is not yet shipped. FULL Refunds will be given on canceled orders only. You must email us a cancellation including your order number and full name to info@premierflyfishing.net.- please make the subject line “Cancellation of Order”. You will receive a confirmation email or other information if your order has been shipped or processed.

Exchanges: Exchanges are accepted though are subject to additional shipping charges and the fees below. Custom made items are NOT returnable or exchangeable.

There is a 10% handling fee for exchanges plus shipping charges for replacement item(s). Customers must return item to us at their expense prior to new item going out. All items must be in an UNWORN, UNUSED, unmodified condition with tags/packaging and/or other items in place. DO NOT remove tags before trying on any clothing item(s)!

Returns: Returns are accepted within 15 days only. Returns are subject to a 20% restocking fee unless incorrect or defective item was shipped. Shipping and handling charges are not refundable. No returns will be accepted without prior notice - be sure to email us if you which to return or exchange an item.
Please allow extra delivery time for custom or individually made items.
We will notify you of any backorders usually within 5-10 business days.

Other Questions? contact us.